Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Consumer Agreement
Orders are filled on a first-come, first-served basis. Some pieces are made to order so there might be a delay between the time that you place your order and the time it actually ships. We will notify you if we are sold out of the item and the estimated time of delivery.

Shipping & Delivery
Free shipping throughout the United States (including Hawaii and Alaska) via First Class USPS. International shipping is $15.

Sales Tax
The current sales tax rate of 8.75% is charged to all orders shipping within California regardless of billing address.

Return Policy
All merchandise must be unused and have tags attached. If you return an item that was shipped free, we will credit the full amount of the jewelry minus $5. If you used and paid for an expedited service, you will receive a full credit to your card. To receive a refund for your item(s) they must be returned to us within 14 days of receiving the product, no exceptions. Before sending the item, you must email us for approval and for the return address. If you send the item back without receiving our approval or after the 14 day deadline, you will receive a credit with us. For your security, please return your gift with a confirmation number or insured and hold on to your receipt. Jennifer Shon Jewelry is not responsible for items damaged or lost in transit. All sale items are a final sale.

If a piece is broken with wear, we will try our best to fix the problem. Email us and let us know what you need fixed.